Cancellation and refund Policy
Congratulations on choosing Five Cube eCommerce Web Solutions
Five Cube eCommerce Web Solutions believes in helping its customers as far as possible, and has therefore
a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 48 hours of placing an order.
No cancellations are entertained for those products that the Five Cube eCommerce Web Solutions Sales Team has obtained on special occasions like Diwali, Holi, and Independence Day etc. These are limited occasion offers and therefore cancellations are not possible.
Five Cube eCommerce Web Solutions does not accept cancellation requests for domain registration, multimedia presentation, payment gateway, mobile application, SSL certificate, content development, printing services and SEO related service.
In case you feel that the product received is not as shown on the site, you must bring it to the notice of our Customer Service Team within 24 hours of receiving the product. The Customer Service Team / Sales Team after looking into your complaint will take an appropriate decision.
For your existing account cancellation, all requests for cancelling any services must be made with at least 7 days before the next invoice is due.
For domain related services cancellation, you will retain the ownership of your domain name for as long as you continue to renew the domain.You can renew the domain with Five Cube eCommerce Web Solutions or may transfer your domain to another registrar before expiration.
All our services are covered by money-back guarantee. If you are not satisfied with the services, you have to report within 48 hours, and our Customer Service Team / Sales Team will look in to the matter and then will take an appropriate decision.
100% refund is guaranteed in the following cases
- If you are not satisfied with initial design mock up then you're entitled to get 100% refund.
- We didn't start your project at all or we're unable to start soon.
- You want to cancel the project within 24 hours of making payment.
There is absolutely NO refunds in the following cases
- On website and database design, you are charged only 50% of the project fees until you approve the initial design. There are no refunds once the design has been accepted and we have begun work.
- Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service.
- We do not refund partial months on any recurring month-to-month services. If you paid for a month and cancel the service before the month has begun, we will refund for the month.
- There are no refunds on any completed work. Work in progress may be cancelled, but payment will be due for work completed at that time.
- If your service is terminated due to violoation of any of our policies a refund will not be issued.
To request a refund, simply contact us with your purchase details within 48 hours of your purchase. Please include
your order number and optionally tell us why you're requesting a refund - we take customer feedback very
seriously and use it to constantly improve our products and quality of service.
Refunds are processed within 5 days period.
Five Cube eCommerce Web Solutions reserve the right to make changes to this policy. Any changes to this policy will be posted on this page.
This document was last revised on: 15-July-2013